Our Clients Say it Best...
MBM receives great feedback, we are on track for your success:
Since our work in billing and collecting for medical organizations is simply an extension of the patient care provided by those organizations, we insist on keeping all exchanges with patients on a positive track. Often, the hard edge of eligibilities, coverages, deductibles and co-pays colors the conversations between patients and billing/collection entities, making those conversations potentially negative. Patients are often vulnerable and always sensitive to the payment side of healthcare. One of our responsibilities is make the exchanges between us and the patients create goodwill for our physician clients.
"I would like to thank you and your staff for all that you have done for us. Not only have you increased our income by a good 8%-9% (over and above your fees), but you have increased our cash flow, and decreased turn around time from time of billing to time of payment. You and your staff have been extremely professional and have always been there for us when we have had any questions, or problems. You have been able to track payments and give us a good approximation as to when payments would be arriving, which ones, and approximate amounts. When we have been behind in entering patient's charges, codes, etc. you have always had someone there to help us. I would like to especially thank Sabrena for her tireless work on our behalf, and for her help both in our office and in yours.
Thank you."— Dr. Lewis Kramer Gastroenterologist
"... I am very impressed with the outstanding collection rate. Billing issues are handled gently but firmly. Patient contacts by telephone are managed with competence and calm. Coding problems are addressed in a positive manner, with the focus on correcting and implementing changes. I have one person who does most, if not all, of the billing for my practice. She has full responsibility and accountability. There is complete honesty, openness and easy communication. This results in an excellent partnership. If I have a concern or a question, I usually have the answer by the end of the workday. I have easy access to all people at Medical Billing Management, including the management. I would highly recommend this company for medical billing services."
— Sincerely, Dr. Margaret A. Robinson, DO
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